Site Content

Placing an Order

Just add an item to your basket and visit the checkout when you are ready to purchase. At this point you may pay by credit or debit card or Apple Pay or PayPal for which you will be transferred to a secure checkout server. You do not need a Paypal account to check out. Payment can be made by most major credit or debit cards (We regret we are unable to accept American Express). By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment then we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order. In the unlikely event that the price of an item has been incorrectly advertised on the website, we will contact you by telephone or email. If you are not happy to proceed with the order at the correct price, we will cancel the order. We are not obliged to supply products at the incorrect price. We cannot accept your order until you have paid for it in full

All prices quoted include VAT.

Delivery & Returns

Delivery to mainland UK (excluding Highlands and Islands) is free for items displaying free shipping in item description however a flat rate of £4.50 per order for all other items is in place, with free delivery for all orders over £50. Please contact us for postal charges to the Highlands and Islands. We currently only ship within the UK and Northern Ireland. Please allow 2 to 5 working days for delivery on all orders, Next working day delivery is available at £7.99  if your order is placed before 12 noon, however next day delivery is not available for free shipping items. For Saturday delivery please contact us for a price. 

Subject to item availability we will despatch your order as soon as possible after your order is accepted by us. Delivery will be made to one address as stated in your order. Deliveries are made Monday Friday normally between 8am and 5.30pm. The precise timing of a delivery cannot be specified. 

Once delivered the products ordered will become your property and your responsibility, except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered. We accept no responsibility for damage in transit to any glass items. 


We strive to ensure the availability of stock as advertised on our website, but occasionally this may not be possible. In the event that we are out of stock of an item we will let you know as soon as possible, and offer a refund or suggest an alternative.


Ian’s Bees reserves the right to amend prices and charges without notice but not after the acceptance of your order


Any claims whatsoever of any kind, including shortages, unsatisfactory quality etc, must be notified to within two days of receipt of goods. Ian’s Bees warrants that where applicable the Goods are at the time of supply within usual tolerances as to quality and finish will replace or refund (at its option) the price of any Goods which do not comply with this warranty to the maximum of the price invoiced for the Goods. As Ian’s Bees  is generally unaware of the use to which its Goods will be put all conditions and warranties as to fitness for the purpose whether express or implied and whether arising by statute or common law are excluded.

Cookies and Privacy Statement

We use a session cookie (which has already been set) to track the goods that are added to your shopping basket, this cookie is essential so that the website can "remember" what products are in your shopping cart as you move from page to page. Session cookies expire once you have left this website, parts of the site will not work if this cookie is not permitted. If you do not wish to allow the use of this cookie you may leave this website and the cookie will expire / be removed.

Ian’s Bees accepts no responsibility for any losses, claims, damages, costs, charges, expenses, liabilities, demands, proceedings and actions which persons using this website may sustain or incur or which may be brought or established against it by any person and any case which arises out or in relation to or by reason of their use of this website. Links to external websites are given in good faith and we cannot be held responsible for updates or changes to content in those websites. 

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). 

If we collect information about you via online forms, it is for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us in the future. Information gathered on contact or enquiry forms is not saved. 

The type of information we might hold about you includes: your name, email address, address (online orders only), phone number (online orders only), credit/debit card details (in secure pages for online orders only). We will never collect sensitive information about you without your explicit consent. 

No information about you is stored in any way on this website. 

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.